okdaje Privacy Policy

Introduction & Scope

okdaje ("we", "us", "the Platform") is committed to protecting the privacy and personal data of all players and visitors who access the okdaje website and associated services. This Privacy Policy describes how okdaje collects, uses, discloses, retains, and protects personal information in connection with the operation of our online casino and sports betting platform, which serves players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

This policy applies to all personal data processed through the okdaje Platform, regardless of how a player accesses it — whether via mobile browser, desktop browser, or any app-like interface. By creating an account or continuing to use the Platform, you consent to the practices described in this document.

If you do not agree with any part of this Privacy Policy, you should not register an account or use the okdaje Platform. Questions or concerns regarding your personal data may be directed to [email protected] at any time.

Personal Data We Collect

okdaje collects personal data through several channels, including account registration, identity verification, payment processing, platform usage, and direct communications with our support team. The categories of personal data we collect include:

• Identity data: Full name, date of birth, national identity card number, passport number (where applicable), and profile photograph used for Know Your Customer (KYC) verification;
• Contact data: Mobile phone number, email address, and residential address (district, division, and country);
• Financial data: Mobile banking account references (bKash, Nagad, Rocket, Upay numbers), bank account details submitted for withdrawals, deposit and withdrawal history, and transaction records;
• Account data: Username, encrypted password, account balance, bonus balances, betting history, game session records, and loyalty program status;
• Technical data: IP address, device type, browser type and version, operating system, screen resolution, session duration, and referring URL;
• Communications data: Records of emails, live chat transcripts, and support tickets exchanged between you and the okdaje support team;
• Preference data: Game preferences, language settings, notification preferences, and responsible gaming limits you have set.

okdaje does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment conducted at the player's request.

How We Collect Your Data

We collect personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to a survey or promotion;
• Automated collection: Technical data collected automatically via cookies, server logs, and analytics tools when you browse or interact with the Platform;
• Payment processors: Transaction confirmation data received from mobile banking providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) when you make a deposit or withdrawal;
• Identity verification services: Data returned by third-party KYC verification partners when we validate your identity documents;
• Third-party game providers: Aggregate session and outcome data from game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi, used to reconcile account balances and investigate disputes.

Cookies & Tracking Technologies

okdaje uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device by your browser when you visit the site. We use the following types of cookies:

• Essential cookies: Required for the Platform to function. These enable secure login sessions, shopping cart functionality, and navigation. They cannot be disabled without breaking core site features;
• Analytics cookies: Used to collect anonymised data about how visitors use the Platform, which pages are most visited, and where users encounter errors. This helps us improve performance;
• Functional cookies: Store your preferences such as language settings, game lobby layout, and notification preferences so you do not need to reset them on each visit;
• Session cookies: Temporary cookies that expire when you close your browser, used to maintain your login state during a single session.

You may adjust your browser settings to refuse or delete cookies at any time. Note that disabling essential cookies will affect your ability to log in or use certain Platform features. okdaje does not use advertising cookies to track you across third-party websites.

How okdaje Uses Your Personal Data

okdaje processes your personal data for the following specific purposes:

• To create and manage your player account, verify your identity, and confirm your eligibility to use the Platform (21+ age requirement);
• To process deposits, withdrawals, and bonus credits accurately and securely;
• To comply with anti-money laundering (AML) obligations by monitoring transaction patterns and flagging suspicious activity;
• To provide customer support, investigate disputes, and respond to your enquiries;
• To send you account-related notifications, including deposit confirmations, withdrawal approvals, and security alerts;
• To send promotional communications about bonuses and offers — only if you have opted in to receive such messages and have not subsequently withdrawn your consent;
• To enforce our Terms & Conditions, Responsible Gaming policies, and applicable rules;
• To analyse Platform usage trends and improve game selection, user interface design, and overall user experience;
• To detect, investigate, and prevent fraudulent activity, cheating, collusion, or other prohibited conduct.

okdaje will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as required by law.

Data Retention Periods

okdaje retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The table below outlines our standard retention periods by data category:

Sharing Your Personal Data

okdaje does not sell or rent your personal data to any third party. We may share your data with the following categories of recipient only where strictly necessary:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard — to process deposits and withdrawals in your name;
• Identity verification partners: Third-party KYC providers who verify your identity documents on our behalf;
• Game content providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — who receive session data necessary to run their games and settle outcomes;
• Fraud detection services: Specialised security providers who help us identify suspicious activity and protect the integrity of the Platform;
• Legal and regulatory authorities: Where we are required by law, court order, or regulatory instruction to disclose player data, including for AML investigations.

All third parties with whom okdaje shares data are required to handle it in accordance with applicable data protection standards and to use it only for the specified purpose. okdaje does not permit third-party partners to use your data for their own independent marketing or profiling purposes.

Your Data Rights

As an okdaje player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact [email protected] with a clear description of your request. okdaje will respond within 10 Bangladesh Standard Time (BST, UTC+6) business days.

• Right of access: You may request a copy of the personal data okdaje holds about you, free of charge, once per calendar year;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations;
• Right to restriction: You may ask us to suspend processing of your data while a dispute or correction request is being resolved;
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to object: You may object to processing carried out for direct marketing purposes at any time.

Please note that exercising certain rights — such as requesting erasure of your account data while there are unresolved financial obligations — may affect your ability to continue using the Platform.

Data Security Measures

okdaje takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the okdaje Platform;
• Encrypted storage of passwords — okdaje staff cannot view your plain-text password under any circumstances;
• Role-based internal access controls that restrict which staff members can access player data, on a need-to-know basis;
• Regular security assessments and vulnerability monitoring of Platform infrastructure;
• Two-factor authentication options available to players wishing to add an additional layer of account security;
• Incident response procedures to identify, contain, and report any data security breach within a reasonable timeframe.

While okdaje takes all reasonable precautions, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to notify [email protected] immediately if they suspect any unauthorised access to their account.

Children's Privacy

The okdaje Platform is strictly intended for adults aged 21 years and above. okdaje does not knowingly collect personal data from any person under the age of 21. If we become aware that a registered account belongs to a person under 21, that account will be immediately suspended, all associated data reviewed, and the matter handled in accordance with our responsible gaming obligations. If you believe a minor has registered on the Platform, please notify us immediately at [email protected].

Changes to This Privacy Policy

okdaje may update this Privacy Policy from time to time to reflect changes in how we operate, in applicable law, or in the services we provide. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes that affect your rights, we may also notify you directly via email or an in-platform notification. Continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. Players are encouraged to check this page regularly.

Contact & Data Enquiries

For all privacy-related questions, data subject requests, or concerns about how okdaje handles your personal information, please contact our support team at [email protected]. We aim to respond to all data-related enquiries within 10 business days (BST, UTC+6). If you are contacting us to exercise a data right, please include your registered username, the email address associated with your account, and a clear description of your request to help us process it efficiently.